How does one team answer in any language?

Hubio translates the player’s message for the agent and the agent’s reply back to the player, inside the chat. The agent checks every reply before it goes out. Your main markets get native speakers.

What counts as a ticket?

One conversation with one player: a chat, an email thread or a messenger chat. Replies in the same conversation are not counted again.

What if we go over 500 tickets?

€1.99 for each ticket an agent handles. €0.49 for each chat the assistant solves on its own.

We have our own support team. Can we use only Hubio?

Yes. Your agents can work in Hubio. On the call we show you both options with prices.

How do you handle players at risk?

Safer-gambling requests always go to a person. The assistant never offers bonuses or deposits. If a player asks to close the account, it is closed the same day.

How long is the contract?

Month to month. Pay 3, 6 or 12 months in advance and the price drops to €2,700, €2,600 or €2,500 a month.

Privacy · BetCare

Privacy

How we handle your data

This site is run by Valqore Ltd, a company registered in Malta (C 101308).

What we collect

What you send us in a form: name, work email, brand and your message. Technical data from your visit: device, browser, IP address, time zone and pages viewed.

Why

To answer you, book the call, keep the site safe and see how it is used.

Who sees it

Our team, our hosting and analytics providers, and authorities only where the law requires it.

How long

Only as long as we need it for these purposes. Then we delete it.

Your rights

You can ask to see, correct, delete, move or limit your data, or object to its use. We answer within one month. In the EU you can also complain to your data protection authority.

Write to data@betcare.co