Player support for online casinos and sportsbooks

Support that keeps players playing.

A 24/7 team answers your players in any language. We fix deposits, payouts and verification right in the chat.

Book a call See what we do

24/7every day of the year

Anylanguage

10 daysto go live, working days

€2,900a month, platform included

Lucas MartinsBrazil · live chat · Gold

PT → EN

Deposit · R$ 200 · PixPendingBalanceR$ 40,00

Reply in English. Lucas reads it in Portuguese.Send

Services

One team for all your player questions.

Start with the support desk. Add VIP care, ID checks, win-back, AI calls and Radar when you need them.

Português

Support desk, 24/7

Deposits, payouts, bonuses and accounts. Answered in the player’s language by people who know casinos.

€2,900 / month · 500 tickets included

Deposit · €150 · CardPending

Withdrawal · €620 · BankPaid

Payments and payouts

We find the stuck deposit or withdrawal and fix it in the same chat.

Included in the support desk

AKAnna K.Platinum

MRMarco R.Gold

JTJonas T.Gold

VIP care

Your top players get a personal manager on chat, email and WhatsApp. Use the VIP desk in Hubio with your own VIP team, or add ours.

VIP desk €2,500 / month · VIP team on request

✓ Verified

Verification (KYC)

We check player documents the same day, in your system. Every decision comes with a note.

€2,500 / month

Inactive playersBack and playing

Win-back

Missions, rewards and messages that bring inactive players back. We measure the result against players who got nothing.

€3,000 / month

Call today: a high-value player went quiet

This partner’s players leave in a week

Failed deposits rising on one method

Radar and audit

Every day: who to contact, which partners bring players who stay, where you lose money. Plus a full audit of your support.

2 weeks free, then €1,000 / month

How do I change my password?Go to Profile → Security → Change password.Solved by the assistant

Assistant

Answers simple questions on its own. Anything about payments or risk goes to a person.

€0.49 per chat it solves

LPCalling Lisa P.English · deposit failed● Live

✓ Call ended · transcript saved in Hubio

AI calls by R-10

A voice agent calls your players in their language: a failed deposit, an unused bonus, a player who went quiet. The call and its transcript go into the player’s card in Hubio. Self-excluded players are never called.

Pilot €1,500 / month

Worldwide

Any language. Any time zone. One team.

Your players write from any country, in their own language. They get the answer in that language, 24/7.

Anylanguage

24/7in every time zone

1team, one platform

Platform

Hubio. Our own platform, built for casinos.

Included in every plan. The agent sees the player’s money, bonuses and documents next to the chat. So the agent fixes the problem right in the chat.

Chat, email and messengers in one queue.

LMLucas MartinsDeposit · Live chatOpen

EYElif YılmazVerification · EmailSolved

JWJonas WeberWithdrawal · WhatsAppOpen

ATAiko TanakaBonus · Live chatSolved

Balance, deposits, bonuses and KYC next to the chat.

PlayerJonas WeberBalance€1,240VIP levelPlatinumVerificationVerifiedLimitSelf-set €500 / day

Withdrawal · €620 · BankIn review

Deposit · €300 · CardCompleted

Proof of addressApproved

The player writes in Turkish and gets the answer in Turkish. Your agent reads and writes in English.

Player sees · TürkçeKimliğimi yükledim ama hesabım hâlâ doğrulanmadı.Fotoğraf biraz bulanık çıkmış. Tekrar yükleyebilir misiniz? Hemen kontrol edeceğim.

Agent sees · EnglishI uploaded my ID but my account still isn’t verified.The photo is a little blurry. Could you upload it again? I’ll check it right away.

Hubio translates both ways inside the chat, in casino language: bonuses, wagering, payouts and verification sound the way players expect. The player never sees English.

What players asked about and what we fixed.

Deposits

Withdrawals

Bonuses

Verification

Account

Every case we hand to your team comes with the reason and the full chat.

Why BetCare

Built for gambling. Not adapted to it.

We know casino players

Bonuses, wagering, payouts, limits and KYC are our daily work.

Every language, one team

Hubio translates both ways in the chat. Native speakers cover your main markets.

Platform included

No separate software to buy. Your brand runs on Hubio from day one.

Safe with players at risk

Safer-gambling requests always go to a person. If a player asks to close the account, it is closed the same day.

How we start

Live in 10 working days.

Day 1

Call

We learn your markets, languages, payment methods and biggest problems.

Days 2–4

Playbook

Your games, bonuses, payment and KYC rules go into Hubio.

Days 5–9

Setup and training

We connect your channels and train on real player questions.

Day 10

Live

24/7 support starts. You get a report every week in the first month.

Pricing

€2,900 a month per brand.

Team and platform in one plan. No need to pay for third-party tools. Everything under one roof.

Add services when you need them.

Support desk

€2,900/ month

Paid monthly · setup €1,000, one time

24/7 team in any language
Hubio platform: chat, email and messengers
500 tickets a month
Assistant for simple questions
Weekly reports in month one, then monthly

Over 500 tickets: €1.99 per ticket handled by an agent, €0.49 per chat the assistant solves alone.

Book a call

Add a service

VIP desk in Hubio€2,500 / moYour VIP team works with top players in one place.

VIP teamOn requestOur personal managers for your top players.

Verification (KYC)€2,500 / moDocuments checked the same day.

Win-back€3,000 / moMissions, rewards and messages for inactive players.

Radar and audit2 weeks freeThen €1,000 / month.

AI calls by R-10€1,500 / moVoice calls to players in their language. Pilot price.

Quality checks€0.29 / ticketWe score your agents’ conversations.

FAQ

Questions, answered.

How does one team answer in any language?

Hubio translates the player’s message for the agent and the agent’s reply back to the player, inside the chat. The agent checks every reply before it goes out. Your main markets get native speakers.

What counts as a ticket?

One conversation with one player: a chat, an email thread or a messenger chat. Replies in the same conversation are not counted again.

What if we go over 500 tickets?

€1.99 for each ticket an agent handles. €0.49 for each chat the assistant solves on its own.

We have our own support team. Can we use only Hubio?

Yes. Your agents can work in Hubio. On the call we show you both options with prices.

How do you handle players at risk?

Safer-gambling requests always go to a person. The assistant never offers bonuses or deposits. If a player asks to close the account, it is closed the same day.

How long is the contract?

Month to month. Pay 3, 6 or 12 months in advance and the price drops to €2,700, €2,600 or €2,500 a month.

Book a call

Talk to a senior manager. 20 minutes.

You get a plan and a price for your brand.

Day

Time

← All posts 31 October 2026 · 2 min read

In iGaming we count every cent. Except at conferences.

PBPaul BuianovFounder & CEO, BetCare

SiGMA Rome is just around the corner. Over 30,000 attendees, hundreds of companies, massive stands, expensive parties.

And I keep wondering what the actual ROI of all this is.

Conferences were supposed to be about products, partnerships and business. Somewhere along the way, they became a competition of marketing budgets.

Multi-storey stands, dozens of screens. The bigger, the louder, the better. Meanwhile, the product behind all that glamour can remain mediocre for years.

For newcomers, it's convincing. Big stand, famous brand, crowds of people. Must be a serious company. While smaller companies with genuinely great products struggle to get noticed.

The funny thing is, the best conversations rarely happen at the stands. They happen over coffee, dinner or drinks. We build entire exhibition halls just to do our best networking outside them.

After years in iGaming, I've had plenty of honest conversations with executives, including those running some of the industry's biggest companies. Many admit they can't really measure the return on a particular stand. Some have stopped trying.

It's become a habit. Brand awareness. Street credibility. Market presence. Because if everyone else is there and you're not, someone will ask why.

And then there's networking itself. After 30 conversations, a dinner and another mandatory party, I feel like a lemon that's been squeezed twice. You get home, start following up, and half the people who were so excited about working together suddenly disappear.

But here's my favourite contradiction. We work in an industry that measures every click, conversion, acquisition cost and retention rate. Yet spending €100,000 on a conference without a clear ROI is somehow perfectly normal.

The same people will fight you over a €300 monthly discount on your services.

I'm not against conferences. One unexpected conversation can pay for an entire trip, and meeting great people is genuinely valuable. But conferences should help businesses grow and give smaller companies a chance to be seen, not just reward whoever has the biggest marketing budget.

What bothers me most isn't even the money. It's how easily we've learned to confuse scale with value. And not just at conferences.

Book a call with BetCare More posts