How does one team answer in any language?

Hubio translates the player’s message for the agent and the agent’s reply back to the player, inside the chat. The agent checks every reply before it goes out. Your main markets get native speakers.

What counts as a ticket?

One conversation with one player: a chat, an email thread or a messenger chat. Replies in the same conversation are not counted again.

What if we go over 500 tickets?

€1.99 for each ticket an agent handles. €0.49 for each chat the assistant solves on its own.

We have our own support team. Can we use only Hubio?

Yes. Your agents can work in Hubio. On the call we show you both options with prices.

How do you handle players at risk?

Safer-gambling requests always go to a person. The assistant never offers bonuses or deposits. If a player asks to close the account, it is closed the same day.

How long is the contract?

Month to month. Pay 3, 6 or 12 months in advance and the price drops to €2,700, €2,600 or €2,500 a month.

Book a call

About BetCare

BetCare is a player support company for online casinos and sportsbooks, founded in Malta in 2020 by Paul Buianov. A 24/7 team answers players in any language and fixes deposits, payouts, bonuses and verification in the chat. The team works on Hubio, BetCare’s own support platform, included in every plan.

Services: support desk, payments and payouts, VIP care, verification (KYC), win-back, AI calls by R-10, Radar and audit, quality checks. The support desk costs €2,900 a month per brand with 500 tickets included. A new brand goes live in 10 working days.

Team

Built and led by its founder.

BetCare started on 1 September 2020 in Malta. We do one thing: support for casino and sportsbook players.

PBPaul BuianovFounder & CEO

11 years in iGaming. Before BetCare, Paul was COO and then CEO at Boosta (2015–2020). He built BetCare from the first agent: the team, the service standards and the way we work with every brand.

His focus: support quality, a strong team and long-term clients.

Book a call with us

Valqore Ltd, registered in Malta (C 101308) · 64 Excalibur, B. Bontadini Street, Birkirkara BKR 1737, Malta · sales@betcare.co

← betcare.co